What an Employment Coach writes down after an appointment is what the next person acts on.
A record entered too late to act on changes nothing.
The same record is read by Employment Coaches, Business Managers and Leadership, each for a different decision.
A dashboard is only ever as accurate as the records it is built from.
Agree what the key words mean, so everyone counts the same thing the same way.
It shows where to look, not what happened. Check what is behind it before acting.
Flag it to someone who can fix it, and fix the cause, not just the one number.
Operations records it, BI keeps it consistent, IT keeps it running, Finance checks it adds up, and Leadership agrees what things mean.
Spot it this week and act, instead of explaining it at month-end when the participant has already gone.